Questions

What is the Fast Fax service?

How does it work?

What advantages does this service hold?

How do I receive faxes?

How do I send faxes?

What are the supported document formats for this service?

 

Answers  

What is the Fast Fax service?

Fast Fax is your Internet fax machine. It allows you to:

Receive Faxes by E-mail.
Send Faxes by E-mail.
Cut Costs - Save up to 70% or more on most national faxes and up to 25% on international faxes and save on ink & paper.
Work Smart - Finally manage your e-mail and faxes in one place.

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How does it work?

Use your regular e-mail program to:
Receive Faxes-
You'll receive a fax number that you can supply to the relevant people. When they send a fax to this number, it arrives in your mailbox just like any other e-mail. You can view faxes with an image viewer that comes with your Windows operating system.
Send Faxes-
We'll show you how to address an e-mail to any fax number. You attach the document you want to fax to the e-mail, and then send the message as a regular e-mail. It arrives at the receiving end as a fax.

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What advantages does this service hold?

- Cost Savings!!!
- Speed of the internet (Approximately 70% faster than Telkom)
- Availability ( line is never engaged)
- Confidentiality
- Fax machine is never jammed
- If the server is down, the faxes will queue
- Multiple page documents are quicker to send
- Incoming faxes at NO cost to receiver - not even line rentals!
- Save on paper by saving directly on disc
- No time wasted with staff walking around delivering faxes and standing around at fax machines
- Save time on bulk faxing
- You can receive faxes via e-mail wherever you are in the country or world
- All the other benefits of e-mail

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How do I receive faxes?

When you activate your Fast Fax account, you will receive a special telephone number – for example, 0866711111. It's a unique number - only you will receive faxes sent to that number.

You can give your unique Fast Fax fax number to anyone who wants to send you a fax. They will send their fax in the normal way, using a fax machine. Their fax will arrive in your e-mail.

Receiving it by e-mail:
When a fax is sent to you, you will receive an e-mail in your inbox. Remember, you don't need a special e-mail program to receive Fast Fax faxes – you can use your regular e-mail program.

How to view a Fast Fax fax:
A Fast Fax message that arrives in your e-mail mailbox will contain an attachment (a file that is attached to the e-mail message). The attachment contains the actual fax.

To view the actual fax, simply place your mouse pointer on the attachment and double-click on it using your left mouse button. It should then be displayed on your screen.

Now you can print the fax, if you wish. You could also e-mail it to someone else, or save it to a disk and have it printed out somewhere else.

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How do I send faxes?

Only 5 easy steps to send a fax!

1. To send a fax, go to your e-mail program and open a new, blank e-mail message.

2. In the "To:" box, where you enter your recipient's e-mail address, type in:
Area Code Fax Number@fax-out.co.za

For example:
0115555555@vax.co.za [To Johannesburg, South Africa]
NOTE: You can only add 1 recipient in your “To:” box! per fax.

Tips:
Don't insert any spaces in a Fax2Mail address.
Johannesburg is 011, Pretoria is 012, Cape Town is 021, Durban is 031, Bloemfontein is 051, and 086 stays 086.

3. Next to "Subject:", leave blank. If you want to write a fax cover page, write it in the e-mail body (the actual message area).

4. Attach the document you want to fax. (In Outlook Express, click the paper-clip icon on the toolbar, browse for the document file, and click the Attach button. )

5. Make sure you are connected to the Internet and then click the "Send" icon.

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What are the supported document formats for this service?

Supported Document Types
While most Microsoft Office document types are supported, it is recommended that faxes are sent in PDF format to ensure that all layouts and fonts are maintained.

Should you require a PDF program, please visit http://www.primopdf.com, http://www.cutepdf.com

or click here to download


Documents Supported:
• Microsoft Office:
o Word
o Excel spreadsheets
o PowerPoint Presentations (PPT) not Presentation Shows (PPS)
o Note Pad
o Any "Office" compatible documents

• Fonts:
o Customised Fonts to be submitted for addition to our server.

• Images:
o .GIF (not animation Gif)
o .Tiff 3 (Fax format)
o .JPEG
o .BMP
• PDF documents
• HTML documents

Documents & Formats NOT Supported:
• No Scripts
• No Audio or Video
• .AVI
• .MPG
• .AU
• .VBS
• .VOX
• .EXE
• .DAT

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